Zoom AI Companion

Data-handling profile

Trains on input

No — does not train on customer inputs

Retention

Zoom states it does not use customer audio, video, chat, screen-share, attachments, or other communications-like content to train its own or third-party AI models; this is a blanket policy (no per-tier opt-out needed), following the 2023 ToS controversy and subsequent clarification.

Data region

Global

Certifications

SOC 2 Type IIISO 27001FedRAMP

DPA available

Yes

Breach history

2020 credential-stuffing incident exposed ~500K account credentials; 2020 FTC settlement over misleading encryption claims; January 2026 disclosed vulnerability (CVE-2026-22844) affecting Zoom Node Meetings Hybrid/Meeting Connector environments.

EU AI Act

AI Companion meeting-summarization features fall under limited-risk transparency obligations; embedded in core videoconferencing product rather than a separable AI service.

Sources

• https://www.zoom.com/en/products/ai-assistant/resources/privacy-security/
• https://www.zoom.com/en/blog/zooms-term-service-ai/
• https://www.upguard.com/news/zoom-data-breach-2026-01-21

Every fact above is drawn from the vendor's public documentation, reviewed by a human, and version-stamped. Monitored daily for changes.

Control mapping

Obligations this vendor triggers, each attributable to the fact it rests on — for your supplier register, not a compliance determination.

• EU AI Act Art. 50 — Transparency obligations for AI systemsok

  trains_on_input = no. Vendor states inputs are not used for training.

• EU AI Act Art. 26 — Obligations of deployers of high-risk AI systemsapplies

  Applies to your organisation as deployer, independent of vendor. Assign human oversight, keep logs, and monitor operation where this tool is used in a high-risk context (Annex III duties apply from 2 Dec 2027).

• ISO/IEC 27001 A.5.19 — Information security in supplier relationshipsapplies

  Zoom AI Companion processes organisational data as a supplier. Include this vendor in the supplier register and risk assessment.

• ISO/IEC 27001 A.5.20 — Addressing information security within supplier agreementsok

  dpa_available = true. A data processing agreement is available and should be executed.

• ISO/IEC 27001 A.5.22 — Monitoring, review and change management of supplier servicesattention

  breach_history: 2020 credential-stuffing incident exposed ~500K account credentials; 2020 FTC settlement over misleading encryption claims; January 2026 disclosed vulnerability (CVE-2026-22844) affecting Zoom Node Meetings Hybrid/Meeting Connector environments. Prior incident on record — justify continued use and monitor.

• ISO/IEC 27001 A.5.23 — Information security for use of cloud servicesapplies

  Cloud AI service; trains_on_input = no. Define acceptable-use and configuration rules for this cloud service.

• ISO/IEC 42001 A.10.3 — Suppliers of AI systems and servicesapplies

  certifications: SOC 2 Type II, ISO 27001, FedRAMP No AI-management certification identified; assurance must come from your own supplier assessment.

• GDPR Art. 44–49 — International transfers of personal dataattention

  data_region = Global. Processing occurs outside the EU/EEA — a transfer mechanism (SCCs or adequacy) must be in place.

• NIS2 Art. 21(2)(d) — Supply chain securityapplies

  AI vendor forms part of your ICT supply chain. In scope for entities covered by NIS2; include in supply-chain risk measures.

• DORA Art. 28 — General principles for ICT third-party riskapplies

  AI vendor is an ICT third-party service provider. For financial entities: register of information and contractual requirements apply.

Change history

No material changes recorded since monitoring began.