Synthesia

Data-handling profile

Trains on input

No — does not train on customer inputs

Retention

Synthesia does not use Customer Data (inputs or outputs) to pre-train AI Components; any fine-tuning on customer data occurs only under the customer's written instruction, per governing agreement.

Data region

EU

Certifications

SOC 2 Type IIISO 27001ISO 27701ISO 42001

DPA available

Yes

Breach history

none known

EU AI Act

Synthetic avatar/video generation falls under EU AI Act transparency obligations (Art. 50) requiring disclosure of AI-generated/deepfake content; Synthesia publishes AI governance practices addressing this.

Sources

• https://security.synthesia.io/
• https://www.synthesia.io/legal/privacy-policy
• https://www.synthesia.io/legal/ai-governance-practices
• https://www.synthesia.io/post/synthesia-is-iso-27001-certified

Every fact above is drawn from the vendor's public documentation, reviewed by a human, and version-stamped. Monitored daily for changes.

Control mapping

Obligations this vendor triggers, each attributable to the fact it rests on — for your supplier register, not a compliance determination.

• EU AI Act Art. 50 — Transparency obligations for AI systemsok

  trains_on_input = no. Vendor states inputs are not used for training.

• EU AI Act Art. 26 — Obligations of deployers of high-risk AI systemsapplies

  Applies to your organisation as deployer, independent of vendor. Assign human oversight, keep logs, and monitor operation where this tool is used in a high-risk context (Annex III duties apply from 2 Dec 2027).

• ISO/IEC 27001 A.5.19 — Information security in supplier relationshipsapplies

  Synthesia processes organisational data as a supplier. Include this vendor in the supplier register and risk assessment.

• ISO/IEC 27001 A.5.20 — Addressing information security within supplier agreementsok

  dpa_available = true. A data processing agreement is available and should be executed.

• ISO/IEC 27001 A.5.23 — Information security for use of cloud servicesapplies

  Cloud AI service; trains_on_input = no. Define acceptable-use and configuration rules for this cloud service.

• ISO/IEC 42001 A.10.3 — Suppliers of AI systems and servicesok

  certifications: SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001 Vendor holds an AI management system certification — usable as supplier assurance evidence.

• GDPR Art. 44–49 — International transfers of personal dataok

  data_region = EU. Processing region is within the EU/EEA.

• NIS2 Art. 21(2)(d) — Supply chain securityapplies

  AI vendor forms part of your ICT supply chain. In scope for entities covered by NIS2; include in supply-chain risk measures.

• DORA Art. 28 — General principles for ICT third-party riskapplies

  AI vendor is an ICT third-party service provider. For financial entities: register of information and contractual requirements apply.

Change history

No material changes recorded since monitoring began.