Salesforce Einstein

medium risk

Embedded SaaS AIsalesforce.comverified 2026-06-27profile 85% complete

Data-handling profile

Trains on input: Yes, on the consumer tier (enterprise tier excluded)
Retention: Einstein Trust Layer enforces zero data retention with third-party LLM providers (prompts/completions not stored or used for provider-side training). Separately, unless an org admin opts out via Setup, Salesforce may use org data in aggregate to train its own global predictive AI models; opt-out does not degrade functionality.
Data region: Global
Certifications: SOC 2 Type IIISO 27001
DPA available: Yes
Breach history: 2025 ShinyHunters/ShinyLeaks social-engineering campaign compromised numerous customer Salesforce instances (via vishing and OAuth-connected apps like Salesloft/Drift and Gainsight), exposing large volumes of CRM data across hundreds of organizations; Salesforce attributes root cause to phishing/third-party integration abuse, not a platform vulnerability.
EU AI Act: Agentforce autonomous agents used in customer-facing decisions (e.g., service, credit-adjacent workflows) may trigger high-risk classification depending on use case; enterprise customers must assess per deployment.

Sources

Every fact above is drawn from the vendor's public documentation, reviewed by a human, and version-stamped. Monitored daily for changes.

Control mapping

Obligations this vendor triggers, each attributable to the fact it rests on — for your supplier register, not a compliance determination.

EU AI Act Art. 50 — Transparency obligations for AI systemsattention
trains_on_input = consumer_tier. Inputs may be reused for model training — users interacting with this system need to be informed accordingly.
EU AI Act Art. 26 — Obligations of deployers of high-risk AI systemsapplies
Applies to your organisation as deployer, independent of vendor. Assign human oversight, keep logs, and monitor operation where this tool is used in a high-risk context (Annex III duties apply from 2 Dec 2027).
ISO/IEC 27001 A.5.19 — Information security in supplier relationshipsapplies
Salesforce Einstein processes organisational data as a supplier. Include this vendor in the supplier register and risk assessment.
ISO/IEC 27001 A.5.20 — Addressing information security within supplier agreementsok
dpa_available = true. A data processing agreement is available and should be executed.
ISO/IEC 27001 A.5.22 — Monitoring, review and change management of supplier servicesattention
breach_history: 2025 ShinyHunters/ShinyLeaks social-engineering campaign compromised numerous customer Salesforce instances (via vishing and OAuth-connected apps like Salesloft/Drift and Gainsight), exposing large volumes of CRM data across hundreds of organizations; Salesforce attributes root cause to phishing/third-party integration abuse, not a platform vulnerability. Prior incident on record — justify continued use and monitor.
ISO/IEC 27001 A.5.23 — Information security for use of cloud servicesattention
Cloud AI service; trains_on_input = consumer_tier. Data submitted to this cloud service may be retained or reused — define acceptable-use rules for it.
ISO/IEC 42001 A.10.3 — Suppliers of AI systems and servicesapplies
certifications: SOC 2 Type II, ISO 27001 No AI-management certification identified; assurance must come from your own supplier assessment.
GDPR Art. 44–49 — International transfers of personal dataattention
data_region = Global. Processing occurs outside the EU/EEA — a transfer mechanism (SCCs or adequacy) must be in place.
NIS2 Art. 21(2)(d) — Supply chain securityapplies
AI vendor forms part of your ICT supply chain. In scope for entities covered by NIS2; include in supply-chain risk measures.
DORA Art. 28 — General principles for ICT third-party riskapplies
AI vendor is an ICT third-party service provider. For financial entities: register of information and contractual requirements apply.

Change history

No material changes recorded since monitoring began.