Loom AI

Data-handling profile

Trains on input

No — does not train on customer inputs

Retention

User-controlled; videos and all associated AI-generated data (such as transcripts and summaries) are retained as long as the video exists in the user's active library. Deleting a video moves it to the Trash, where it is permanently deleted after 30 days (or sooner if the Trash is manually emptied).

Data region

United States (hosted on Amazon Web Services)

Certifications

SOC 2 Type IIISO/IEC 27001GDPRCCPA

DPA available

Yes

Breach history

In June 2020, a CDN caching misconfiguration briefly exposed some user dashboards and video thumbnails to other logged-in users. The issue was resolved within hours; no underlying databases or video files were compromised.

EU AI Act

Loom AI acts as a general-purpose AI (GPAI) tool for video transcription, translation, and text summarization. It does not fall into any banned or high-risk categories under the EU AI Act, meaning its obligations are limited to transparency and technical documentation.

Sources

• https://support.loom.com/hc/en-us/articles/14757366367389-Loom-AI-Privacy-and-Security
• https://www.loom.com/privacy
• https://www.loom.com/security
• https://www.loom.com/terms

Every fact above is drawn from the vendor's public documentation, reviewed by a human, and version-stamped. Monitored daily for changes.

Control mapping

Obligations this vendor triggers, each attributable to the fact it rests on — for your supplier register, not a compliance determination.

• EU AI Act Art. 50 — Transparency obligations for AI systemsok

  trains_on_input = no. Vendor states inputs are not used for training.

• EU AI Act Art. 26 — Obligations of deployers of high-risk AI systemsapplies

  Applies to your organisation as deployer, independent of vendor. Assign human oversight, keep logs, and monitor operation where this tool is used in a high-risk context (Annex III duties apply from 2 Dec 2027).

• ISO/IEC 27001 A.5.19 — Information security in supplier relationshipsapplies

  Loom AI processes organisational data as a supplier. Include this vendor in the supplier register and risk assessment.

• ISO/IEC 27001 A.5.20 — Addressing information security within supplier agreementsok

  dpa_available = true. A data processing agreement is available and should be executed.

• ISO/IEC 27001 A.5.22 — Monitoring, review and change management of supplier servicesattention

  breach_history: In June 2020, a CDN caching misconfiguration briefly exposed some user dashboards and video thumbnails to other logged-in users. The issue was resolved within hours; no underlying databases or video files were compromised. Prior incident on record — justify continued use and monitor.

• ISO/IEC 27001 A.5.23 — Information security for use of cloud servicesapplies

  Cloud AI service; trains_on_input = no. Define acceptable-use and configuration rules for this cloud service.

• ISO/IEC 42001 A.10.3 — Suppliers of AI systems and servicesapplies

  certifications: SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA No AI-management certification identified; assurance must come from your own supplier assessment.

• GDPR Art. 44–49 — International transfers of personal dataattention

  data_region = United States (hosted on Amazon Web Services). Processing occurs outside the EU/EEA — a transfer mechanism (SCCs or adequacy) must be in place.

• NIS2 Art. 21(2)(d) — Supply chain securityapplies

  AI vendor forms part of your ICT supply chain. In scope for entities covered by NIS2; include in supply-chain risk measures.

• DORA Art. 28 — General principles for ICT third-party riskapplies

  AI vendor is an ICT third-party service provider. For financial entities: register of information and contractual requirements apply.

Change history

No material changes recorded since monitoring began.