Intercom Fin
low riskEmbedded SaaS AIintercom.comverified 2026-06-27
Data-handling profile
- Trains on input
- No — does not train on customer inputs
- Retention
- LLM providers operate under zero data retention and do not use customer messages/data for training or fine-tuning; Fin may use anonymized customer data for its own model fine-tuning, with an opt-out available (data deleted within 30 days upon request).
- Data region
- EU
- Certifications
- SOC 2 Type IIISO 27001ISO 27701ISO 27018ISO 42001HIPAA
- DPA available
- Yes
- Breach history
- none known
- EU AI Act
- Customer-facing autonomous support agent; EU data residency option available; limited-risk transparency obligations apply for AI-driven customer interactions.
Sources
- https://www.intercom.com/blog/data-privacy-security-ai-chatbots/
- https://fin.ai/help/en/articles/10645579-the-fin-ai-engine
- https://trust.intercom.com/resources
Every fact above is drawn from the vendor's public documentation, reviewed by a human, and version-stamped. Monitored daily for changes.
Change history
No material changes recorded since monitoring began.