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Ada Support AI

low risk

Customer Service Automation / Conversational AIada.cxverified 2024-05-22

Data-handling profile

Trains on input
No — does not train on customer inputs
Retention
Configurable by the customer; data is typically deleted upon account termination or per customer-defined data retention policies.
Data region
US, Canada, and EU (via AWS regions)
Certifications
SOC 2 Type IIISO/IEC 27001HIPAA compliant
DPA available
Yes
Breach history
None publicly reported
EU AI Act
As a provider of AI-enabled customer service software, Ada is subject to transparency and governance requirements under the EU AI Act; they maintain a dedicated trust center regarding compliance.

Sources

Every fact above is drawn from the vendor's public documentation, reviewed by a human, and version-stamped. Monitored daily for changes.

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Change history

No material changes recorded since monitoring began.