Ada Support AI

Data-handling profile

Trains on input

No — does not train on customer inputs

Retention

Configurable by the customer; data is typically deleted upon account termination or per customer-defined data retention policies.

Data region

US, Canada, and EU (via AWS regions)

Certifications

SOC 2 Type IIISO/IEC 27001HIPAA compliant

DPA available

Yes

Breach history

None publicly reported

EU AI Act

As a provider of AI-enabled customer service software, Ada is subject to transparency and governance requirements under the EU AI Act; they maintain a dedicated trust center regarding compliance.

Sources

• https://www.ada.cx/trust-centerblocks our crawler; opens in a browser
• https://www.ada.cx/privacy-policyblocks our crawler; opens in a browser
• https://www.ada.cx/securityblocks our crawler; opens in a browser

Every fact above is drawn from the vendor's public documentation, reviewed by a human, and version-stamped. Monitored daily for changes.

Control mapping

Obligations this vendor triggers, each attributable to the fact it rests on — for your supplier register, not a compliance determination.

• EU AI Act Art. 50 — Transparency obligations for AI systemsok

  trains_on_input = no. Vendor states inputs are not used for training.

• EU AI Act Art. 26 — Obligations of deployers of high-risk AI systemsapplies

  Applies to your organisation as deployer, independent of vendor. Assign human oversight, keep logs, and monitor operation where this tool is used in a high-risk context (Annex III duties apply from 2 Dec 2027).

• ISO/IEC 27001 A.5.19 — Information security in supplier relationshipsapplies

  Ada Support AI processes organisational data as a supplier. Include this vendor in the supplier register and risk assessment.

• ISO/IEC 27001 A.5.20 — Addressing information security within supplier agreementsok

  dpa_available = true. A data processing agreement is available and should be executed.

• ISO/IEC 27001 A.5.23 — Information security for use of cloud servicesapplies

  Cloud AI service; trains_on_input = no. Define acceptable-use and configuration rules for this cloud service.

• ISO/IEC 42001 A.10.3 — Suppliers of AI systems and servicesapplies

  certifications: SOC 2 Type II, ISO/IEC 27001, HIPAA compliant No AI-management certification identified; assurance must come from your own supplier assessment.

• GDPR Art. 44–49 — International transfers of personal dataok

  data_region = US, Canada, and EU (via AWS regions). Processing region is within the EU/EEA.

• NIS2 Art. 21(2)(d) — Supply chain securityapplies

  AI vendor forms part of your ICT supply chain. In scope for entities covered by NIS2; include in supply-chain risk measures.

• DORA Art. 28 — General principles for ICT third-party riskapplies

  AI vendor is an ICT third-party service provider. For financial entities: register of information and contractual requirements apply.

Change history

No material changes recorded since monitoring began.